Refund and Cancellation Policy
We, http://shop.shahilaboratories.com/ cultivate our objectives and vision to otimize the level of service delivery to customers without giving priority to the personal interest of the management of our company. We maintain clarity and fairness in creating our "refund and cancellation policy". If you are dissatisfied with our products, please move for returing your ordered products in original box to our given street address. We will replace or refund you as soon as possible
Refunding and order cancellation is an important phase of online transaction. We never want any hassle to deliver our products ordered by customers. Our brand company has the valid license to run business. If you get wrong product from our end, we will try to replace it immediately, or we are also agreed to reimburse in the event of getting message from you to refund. . We strictly follow Indian laws applicable to refund and cancellation policy. We want to facilitate customers as much as we can to ensure the smooth transaction. Therefore, call us or send a message to us for product returning and order cancellation within 24 hours of the delivery. We have the powerful online customer care unit for assisting customers in this connection. Customers can whatsap us ( whatsap no-) for product replacement/refunding/cancellation.
We define " return" as the act of giving back or returning the particular damaged products to Shahi Laboratories in special cases (such as wrong product/defective item in damaged condition/missing item in the box/packet not containing original main product). You can return the product which you have ordered on our site.
In case, the product sent by us does not match the specific item you selected on our inventory online, we are liable to either relace or refund within the legal framework. However, we are not responsible to refund if you choose the wrong product at the time of making online purchase on our e-commerce portal. Maybe, the color of our products on the site may be varied or slightly different depending on your system/display monitor unit you use. Therefore, kindly go through reviews, check the product list and features on our site before placing the order at our website.
Modified Rules Applicable to Return Policy
In the event of getting wrong product, you have to email/call us within 24 hours after the delivery. In the event of receiving missing items, we are committed to ship the right product sooner after being confirmed by our operational management team and product scanning department. If you want to cancel your order, we must reimburse. However, we will deduct 10 percent as a processing charge before refunding. We are not committed to bear shipping cost when you return the product.
In case, processing fees exceed , we will certainly update you. All returned products must be sent in original box with invoice. Customers have to mention the correct street address for the perfect product shipment. We only refund after getting the product from your end. In the event of giving us wrong address/mobile no/ and personal details during the purchase, we are not responsible.
Cancellaton By Us
We can cancel orders at any point of time if we feel it urgent for preventing theft/fraudulence/and piracy. Therefore, we should go through our refund and cancellation policy before any final transaction online.
Cancellation by You
You can also take the decision to cancel your orders any time by emailing us before the product being dispatched. In case, you need to cancel orders after the shipment, follow the guidelines to contact our representatives for solution.
If you need more details, contact us sending message at our street address. Our email address is ------- for texting. Whatsa number is -----.